Frequently Asked Questions

How do I create an account?

To create an account, click on the "Create account" button on the homepage. You’ll be asked to provide your name, email address (the University email address for students), and set a password. After that, you’ll receive a verification email to confirm your account.

I forgot my password. How can I reset it?

If you've forgotten your password, click on the "Forgot Password" link on the login page. Enter your email address, and you'll receive a password reset link. Follow the instructions to create a new password.

Why am I unable to log in?

There are a few reasons why you may not be able to log in:

Double-check your email and password for typos.
Ensure you are using the correct email associated with your account.
If you recently reset your password, make sure you are using the updated one.
If you still can't log in, try resetting your password or contact our support team.

Can I change the email address associated with my account?

No, you can’t change your email address. The email address is used as the identifier for your account and cannot be changed

Do I need to log in every time I visit the platform?

For security reasons, you’ll need to log in each time you visit the platform unless you check the "Remember Me" option during login. However, this may expire after a period of inactivity or if you clear your browser’s cookies.

What should I do if I don't receive the verification or password reset email?

If you haven’t received the verification or reset email, check your spam/junk folder. If it’s not there, ensure that you’ve entered the correct email address. If the issue persists, contact our support team for further assistance.

Can I access the learning cards without logging in?

No, you must log in to access any learning materials or track your progress.

How do I log out of my account?

To log out, click on your profile icon in the top-right corner of the screen and select "Log Out" from the dropdown menu.

Can I use the platform on multiple devices?

Yes, you can log into your account from multiple devices, such as your computer, tablet, or smartphone. However, for security reasons, simultaneous logins on different devices may sometimes prompt additional security checks.

What should I do if I suspect someone else is using my account?

If you suspect unauthorized access to your account, change your password immediately via the "Account Settings" or using the "Forgot Password" feature. Additionally, contact our support team to ensure your account’s security.

Is my personal information secure on the platform?

Yes, we take your privacy and data security seriously. All personal information is encrypted and stored securely, and we comply with international data protection regulations. For more details, please review our Privacy Policy.

How do I update my profile information?

You can update your personal details in the "My profile” section of your profile. Simply make the necessary changes and save them.

What browsers are supported for logging in?

Our platform supports most modern browsers, including Chrome, Firefox, Safari, and Edge. Ensure that your browser is up-to-date for the best experience.

Why am I being logged out automatically?

For security reasons, you may be logged out after a period of inactivity. If you’d like to stay logged in longer, check the "Remember Me" box during login.

How do I contact support if I encounter login issues?

If you're having trouble logging in, you can contact our support team via the "Help" or "Contact Us" section on the platform. Provide as many details as possible about your issue, and our team will assist you promptly.

What is Wizdom?

Wizdom is a digital learning platform for dental professionals. It provides access to structured learning content such as cards, chapters, and multiple-choice questions to help users prepare for exams and courses in dental studies. The platform offers comprehensive learning aids designed to make studying more efficient.

How is the learning content structured on Wizdom?

The learning content on Wizdom is divided into cards that are assigned to specific subjects based on the curriculum. The material is broken down into easily digestible units, and each card contains relevant information on a topic in a logical sequence. Additionally, the cards are linked to each other, allowing users to easily access related cards if they have knowledge gaps.

Is there a free trial period for Wizdom?

Yes, users can try Wizdom for free for 14 days to explore the platform and its features before deciding on a subscription.

What subscription options are available on Wizdom?

Wizdom offers both monthly and yearly subscription options. If users choose an annual subscription, they can switch to a monthly subscription only after the annual period ends. Changes to the subscription can be made at any time but will take effect only after the current subscription period expires.

Does Wizdom have a refund policy?

Since all users have the opportunity to try Wizdom for free for 14 days, no refunds are offered after a subscription is completed.

How do exams work on Wizdom?

The exam content and preparations on Wizdom are designed to help learners optimally prepare for their exams. The cards contain questions and answers to reinforce the material, which is then tested through related multiple-choice questions. However, exam formats and requirements may vary depending on the course and institution.

Are the information on Wizdom cards always correct and up to date?

While Wizdom carefully ensures that the information on the cards is accurate and up to date, users should always consult their own course materials and the instructions from their teachers or university. Ultimately, the instructors or institutions have the final authority on exam content.

Does Wizdom take responsibility if a user fails an exam?

Wizdom does not take responsibility if a user fails an exam after relying on the answers provided by us, and those answers prove to be inaccurate.